Overview
At Henleys, we value your privacy and are committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
Information We Collect
When you use our website or place an order, we may collect:
- Name and surname
- Email address
- Phone number
- Shipping and billing address
- Uploaded images and custom design information
- Payment and transaction information
- Website usage data and cookies
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Create custom embroidered products
- Communicate about your order
- Arrange shipping and delivery
- Improve our website and customer experience
- Send updates or marketing communications where permitted
We only collect information necessary to provide our products and services.
Uploaded Photos & Custom Content
By uploading images or custom content to Henleys, you confirm that:
- You own the content or have permission to use it
- The content does not infringe on any copyright, trademark, or third-party rights
- The content is lawful and appropriate
Henleys reserves the right to refuse any content that may be offensive, illegal, harmful, or create legal risk.
Payment Information
Payments are processed securely through third-party payment providers.
Henleys does not store full banking or card details on our servers.
Shipping & Courier Services
We may share necessary delivery information with The Courier Guy and other service providers solely for the purpose of fulfilling and delivering your order.
Cookies & Website Data
Our website may use cookies and analytics tools to:
- Improve website performance
- Understand visitor behaviour
- Enhance the shopping experience
You may disable cookies in your browser settings if preferred.
Data Protection
We take reasonable steps to protect your personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
- Alteration
However, no online system can guarantee absolute security.
Sharing Of Information
Henleys does not sell or rent customer information to third parties.
Information may only be shared where necessary for:
- Payment processing
- Shipping and delivery
- Legal obligations
- Website and operational services
Your Rights
You may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain personal information where applicable
Requests can be sent to:
Changes To This Policy
Henleys reserves the right to update this Privacy Policy at any time without prior notice.
Any updates will be published on this page.
Contact Us
For any privacy-related questions or concerns, please contact: