Shipping & Delivery
Nationwide Delivery Across South Africa 🇿🇦
At Henleys Custom Embroidery, every order is custom-made especially for you. Because each hoodie is individually designed and embroidered, production takes place before your order is shipped.
Production Time
All orders are made to order.
Production Time: 3-7 Business Days
This includes:
- Creating your custom artwork
- Preparing your embroidery design
- Embroidering your hoodie
- Quality checking your order
- Packaging your order for shipment
During peak periods, production times may be slightly longer.
Delivery Options
Courier Delivery
Courier Fee: R199
Once your order has been completed and collected by our courier partner:
Major Cities & Main Areas
- Estimated Delivery: 2-3 Business Days
Outlying & Remote Areas
- Estimated Delivery: Up to 7 Business Days
PAXI Store-to-Store Delivery
Flat Rate: R60
PAXI delivers your parcel to your selected PEP Store for collection.
Estimated Delivery Time: 7-9 Business Days
We will contact you for the shipping, the item will be shipped to your closest PEP store that you select.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information so you can monitor your parcel’s journey.
For PAXI orders, tracking details will be provided once your parcel has been booked.
Shipping Locations
We currently deliver throughout South Africa.
Unfortunately, we do not currently offer international shipping.
Delivery Address & Collection Details
Please ensure that all delivery information, contact details, and collection information are entered correctly when placing your order.
Henleys Custom Embroidery cannot be held responsible for delays or delivery issues caused by incorrect information supplied during checkout.
Questions About Delivery?
If you have any questions regarding your order or delivery, please contact us:
Email: info@henleys.co.za
Phone: 045 838 1158
We’re always happy to help.
Estimated Timeline
Order Placed → Production (3-7 Business Days) → Courier Delivery (2-3 Business Days) or PAXI Delivery (7-9 Business Days) → Enjoy Your Custom Hoodie