Acceptance of Terms
By using our website and placing an order with Henleys Custom Embroidery, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
Custom-Made Products
All products sold by Henleys Custom Embroidery are custom-made and personalised specifically for each customer.
Because every item is created from customer-supplied photos, artwork, or text, slight differences may occur between the original image and the final embroidered product. Variations in stitching, thread placement, sizing, and design interpretation are normal and form part of the custom embroidery process.
Customer Images and Content
By submitting photos, artwork, logos, or text to us, you confirm that:
- You own the content or have permission to use it.
- The content does not infringe on any copyright, trademark, or intellectual property rights.
- The content does not contain unlawful, offensive, or inappropriate material.
Henleys Custom Embroidery reserves the right to refuse any order that may breach these requirements.
Artwork and Design
Our designs are created specifically for embroidery and may require adjustments to achieve the best possible embroidered result.
This may include simplifying certain details, reducing small elements, adjusting line thickness, or modifying artwork to ensure high-quality stitching.
Pricing
All prices displayed on our website are shown in South African Rand (ZAR).
Prices may change without notice. The price charged will always be the price displayed at the time the order is placed.
Shipping costs, where applicable, will be displayed during checkout.
Payment
Full payment is required before production can begin.
Orders will only be processed once payment has been successfully received and verified.
Production Times
As all products are custom-made, production times may vary depending on workload and order volume.
Estimated production times displayed on our website are provided as a guide only and are not guaranteed.
Shipping and Delivery
Once your order has been completed, it will be handed to our courier partner for delivery.
Estimated delivery times are:
- Major centres: 2 to 3 working days
- Outlying areas: Up to 7 working days
While we work hard to ensure timely delivery, delays caused by courier services, weather, public holidays, or circumstances beyond our control may occur.
Returns and Refunds
Due to the personalised nature of our products, custom-made items cannot be returned or refunded for:
- Change of mind
- Incorrect size selected by the customer
- Personal preference
- Minor embroidery variations
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We may request photographs before assessing a replacement or refund.
Product Colours
We make every effort to display product colours accurately.
However, colours may vary slightly due to screen settings, photography, lighting, and manufacturing variations.
Sizing
Customers are responsible for selecting the correct size when placing an order.
Please refer to our size guide before purchasing. Henleys Custom Embroidery cannot be held responsible for incorrect sizes selected during checkout.
Intellectual Property
All website content, including our logo, branding, photographs, graphics, and written content, remains the property of Henleys Custom Embroidery and may not be copied, reproduced, or used without permission.
Limitation of Liability
Henleys Custom Embroidery shall not be liable for any indirect losses, damages, delays, or expenses arising from the use of our website, products, or courier services.
Our liability is limited to the value of the order placed.
Privacy
Customer information is collected solely for processing orders, communicating with customers, and delivering products.
We do not sell or share customer information with third parties except where necessary to complete your order.
Changes to These Terms
Henleys Custom Embroidery reserves the right to update or modify these Terms and Conditions at any time. Any changes will be published on this page and become effective immediately.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.
Henleys Custom Embroidery
Website: www.henleys.co.za
Email: support@henleys.co.za